Frequently Asked Questions
Browse the topics below to find what you are looking for.
General Information
Who is Captain Nemo?
Captain Nemo is a leading Greek manufacturer of certified high-quality shipping supplies, specialized in Pilot and Embarkation Ladders, serving a global client base for over 35 years.
Do you offer custom-made products?
Yes, since we are manufacturers many of our products, including marine accessories, can be customized to fit your specific requirements in terms of size, color, and design.
Where are your products manufactured?
Our products are designed and manufactured in the European Union, ensuring high quality and durability.
What is the typical delivery time for orders?
Standard-sized products are usually in stock and available for immediate delivery. Custom orders may take additional time, depending on your specifications. Nevertheless, our global network ensures prompt service to meet tight schedules.
Do you offer global delivery?
Yes, our extensive network of stock points and trusted partners enables us to serve clients efficiently worldwide.
Product-Specific Questions
Are your products certified?
Yes, all our products meet the highest international standards and are accompanied by Class Certificates from IACS Classification Societies, including Lloyd’s Register, Bureau Veritas, and DNV-GL.
What certifications does your management system have?
Our Integrated Management System is certified by Bureau Veritas, covering ISO9001 (Quality Management), ISO14001 (Environmental Management), and ISO45001 (Health and Safety).
Do your products meet international shipping regulations?
Yes, all our products meet or exceed international maritime and shipping regulations, ensuring safe and compliant use across global operations.
How do I maintain and inspect the products?
We provide a detailed Maintenance and Inspection Booklet, along with User’s Operating and Maintenance Instructions, with all our products to ensure proper care and longevity.
Are your products suitable for harsh marine environments?
Yes, all our products are designed using durable, high-quality materials specifically engineered to withstand marine environments, friction, and impact.
Ordering and Support
Can you manufacture products based on my drawings or samples?
Yes, we can reproduce covers, curtains, or other items using your drawings, samples, or precise measurements. If your vessel is berthed in the Piraeus area, we can also take measurements directly.
Do you provide after-sales support?
Yes, we are committed to delivering exceptional after-sales support, including guidance on product use, maintenance, and inspections.
How do I contact customer support?
You can reach us via email, phone, or our online contact form. Visit our Contact page for more details. Our team is committed to providing prompt assistance.
