Frequently Asked Questions

Are Holding Magnets for Pilot Ladders necessary?

Holding magnets can be used as anchor points of the pilot ladder on the vessel’s hull, making the Pilot’s boarding safer and reducing the possibility of an accident.

Pilots all over the world, when boarding ships, prefer Pilot ladders that are securely rigged on vessels side with holding Magnets.

Are Captain Nemo’s Pilot and embarkation ladders certified?

All pilot and embarkation ladders that are manufactured by CAPTAIN NEMO are certified as follows:

All pilot and embarkation ladders are accompanied by an EU Declaration of Conformity and are Wheelmarked as per above MED B & D certificates Please refer to our website for the latest certificates. In addition, our company is certified with ISO799: 2019.

Is there any expiry date for the Pilot and Embarkation Ladder Certificates and how can I deal with it?

Under the Regulation ISO799: 2019 (Pilot Ladders) & ISO5489: 2008 (Boarding stairs), after the end of the 30-month period from the manufacturing / sale of any certified ladder, we draw your attention for the timely control and issuance of the relevant certificate. Our company can cover you regarding he above requirement in the following ways

With the above course of actions, Captain Nemo company can ensure you:

What should I do in case of a product deficiency

We continuously apply quality checks, based on demanding standards and the strict implementation of procedures, aiming to the minimization of imperfections during production. As a result, all of our products are accompanied by either the class certificates from IACS Classification Societies, or manufacturer’s certificates together with the corresponding certificates of raw materials if necessary. Moreover, Captain Nemo’s sales department keeps track of the product throughout the whole process, from the ordering and the manufacturing to delivery, in order to provide the best possible “After Sales Support” to our customers. In the unlikely event of a possible defect, our highly qualified technical department performs in-depth inspection and evaluation of the case and suggests the most effective proposal.

Why buying Captain Nemo’s Certified Products

The specification of our products are updated according to the most recent aspects of manufacturing and technical developments ensuring compliance with the applicable regulations and regulatory requirements.

What product-fabrication is most suitable for the use that I need

Captain Nemo after processing and evaluating the content of your enquiry, can provide you specific suggestions for you to choose the best possible alternative that suits your needs. Based on our expertise in designing and producing tailored goods and complete solutions, in conjunction with the ongoing technological enhancement of our production process, we can provide you the most effective product or service at the best value for money.